Buying from our Online Catalogue
Our most popular puzzles are available for purchase online. Your payment transaction will be securely handled through WorldPay (for more information about WorldPay click here). If you are a retailer wishing to purchase for re-sale, please click here.

Easy Steps to Buying Online
STEP 1. Browse our Catalogue or try our Quick Search to find a specific design.
STEP 2. To select a puzzle for purchase click "Add to Cart". The puzzle is added to your shopping cart and you can continue to shop.
STEP 3. You can view your cart at any time by clicking on the "View Cart" link at the top of the catalogue listing page.You can also delete items from your cart and change the quantity you require.
STEP 4. To calculate the freight go to your cart (via "View Cart"), select your Destination and click Calculate.
STEP 5. To process your order click "Checkout". You can then create a customer account (or log in to your exisiting account).
STEP 6. You will then be asked to confirm your order and you will be directed to WorldPay for a secure payment transaction.

We accept the following cards:

Returns/Refunds

At George Luck's we inspect every puzzle by hand for quality. Wood is a natural product and some variation in colour can be expected. In many puzzles pieces are deliberately omitted as a design feature to provide finger holes or to reveal the lower layers. If you have any doubts please inspect the website photos carefully then email us. Spare parts are available for a small fee should you loose a piece.

If for any reason the goods we deliver are not those ordered or they are faulty please contact us stating the problem within 14 days of receipt. We will then issue a returns number and then you must send the puzzle to us at the address below within 14 days in its original packaging or similar to avoid damage in transit. If the puzzle was faulty or there was an error on our part we will refund your initial payment and any postage incurred. If the goods are returned for any other reason you will be responsible for the postage costs.

We will normally issue refunds within 10 working days.

If you have any queries, please email us, or write to:

George Luck Ltd
PO Box 7075
Grantham
NG32 1WE
England

Tel (UK office hours only please): +44 (0) 1476 573 444
Fax: +44 (0) 1476 573 886